What is your Returns Policy? All goods supplied by Pro Direct are from official sources and covered by the normal manufacturer’s warranty You can return any item within 60 days ofreceipt for a relund or to exchange the same item for an alternative size. ***Please note that due to the current ‘stay at home’ advice from the UK government we have extended the returms period to 90 days from date of receipt”* The items muef be returned in their original condition, which includes any packaging For example, shoes must be returned along with the original shoe box, any tags attached and in new condition (not used outside or on an abrasive surface). UK customers – If you wish to returm goods, please ensure that the item is adequately packaged complete the returns form on the dispatch note and il fequired, include a briet note in the parcel to explain why the item is being returned. You can visit https:///www.royalmal com/track-my-return/creste(52 to create a free returns latel Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit We cannot be held responsible for items tost or delayed Hn transit on the way back to US. Please note that we are unable to accept returns made in person to our Head Office. Customer outside of UK – if you wish to return orders from outside of the UK you should contact our customer service team before making a relum. Ouf team will advise on the best ay to resolve ¥our query You should arange for the item to be turned to us using a carrier of your choice We recOMmend that yoFeturn your item via recordedİtacked delivery (using your national courier service is the most cost effective) as you are liable for the item until t is received by us and signed for. Please ensure that before passing your parcel to the carier, it is clearty marked as ‘Returned British Goods – No Duties Due’ Failure to do so may prevent is from being able to accept yOUr return. You should return it to the following address Pro Direct Returns Department. Torre House Shaldon Road, Newton Abbot Devon, TO12 4PO Pro Direct shall only reimburse your returns costs for a product if it is declared faulty by the Returns Department or it we have sent you aE INCorrect product Please retain your receipt for the cost of returning the item When you send this receipt to us we will be happy to reimburse you these costs up to the following levet – Returns being made from the EU-a maximum of £20 / €23 – Returns being made from outside the EU – a maximum of £40 /€45/US$64 AU$65 Kelaa dum vaL are net able to find a carrier, piease send us some pictures of the damaje and we willses if we can pocess your claiMEWAINOUErecening the Rem back Please note we are not always able lo process claims of of faulty goods by images alone Personalised item – Regrettably, we cannot accept a returned item that has been personalsed uniess it is a tault of the manufaAUret if you believe you have received a fauity product or there has ben an erfor when personalising your iteI, please All goods wil be inspected on return. We reserve the right to refuse a Fefund or exchange if the goođE returned are đeamed to be damaged or tampered with iot in accordance with normal use This does not alfect your statutory ights contact our customer service team who will be happy to help